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Laboratory Service Readiness Score

Free supplier evaluation tool

Laboratory service readiness score

Check whether an analyzer service proposal covers the operational questions that matter after installation.

How to use this checklist

  1. Answer Yes only when the promise is written in the proposal or contract.
  2. Review every missing item with the supplier.
  3. Use the score to structure questions, not as a vendor rating.
Written service SLA
Named local engineer or service team
Written response and resolution targets
Parts and consumables coverage
Preventive maintenance schedule
Backup or contingency plan
Named escalation path
Written exclusions and chargeable items

How this helps

Use each missing item as a written clarification request. Verify local coverage, evidence and contract wording directly; this equal-weight checklist does not certify or rank a supplier.